Most problems which arise in a business environment can be solved with a mix of common sense and appropriate software solutions. Some problems are industry specific and require a programmer with specific knowledge of that specialist area. Other problems are more general and merely require a modicum of practical application. Within the business environment many users of general office solutions such as word processors and spread sheets often generate their own templates to solve solutions. As most programmers are aware the end user probably knows best what their requirements are. Sometimes the user becomes frustrated if a so called professional solution doesn't meet his requirements. On occasions the solution is created by the user through either a word processor or spread sheet application. It may not be as elegant as a programmer's output but if it does the job then it can be a better option that possibly waiting months for an official solution to materialise.
Joe Short BSc has been involved with various mapping solutions since 1993. If you are considering implementing a GIS or have ArcGIS, MapInfo or Quantum GIS training requirements I would be happy to be of assistance to your organisation.